Effective Manager : Development Program

Description de la formation

Becoming a manager requires a whole new set of skills, which typically involve more leadership and interpersonal skills. The Effective Manager program is designed to help participants develop key management competencies and learn how to convey their personal leadership style through specific behaviours.

The program, which is taught in three 2-day segments, provides participants with a comprehensive toolkit designed to help them succeed as managers and become effective leaders in their organizations.

Objectifs pédagogiques

À la fin de cette formation, vous serez en mesure de :

  • Embrace your role as a manager and exercise authority appropriately
  • Effectively manage priorities
  • Use practical methods to build your leadership
  • Mobilize your staff and team
  • Communicate productively
  • Intervene appropriately to coach or realign an employee’s behaviour

Méthodologie

Plusieurs méthodes d’apprentissage permettant de mesurer votre progrès et votre intégration des concepts sont utilisés tout au long de la formation :

Clientèle visée

All managers, including newly appointed managers and those who want to update their skills. The program is also suitable for employees with management potential.

Particularité

You can also register for each course segment separately. The segments do not have to be completed in a specific order. If the course is full, you can sign up for the three segments individually through the specific pages for segment 1 (PER-787), segment 2 (PER-788) and segment 3 (PER-789).


Effective Manager 1 : Embracing your role as a manager


    Transitioning successfully into your role

    • Moving up to a management position

    Fundamentals of management

    • Management: Fact versus fiction
    • Trends in management

    Core competencies for managers

    • Core competency self-assessment

    Roles of the manager

    • Creating added value
    • Different management skills for different levels of authority
    • Interpersonal skills
    • Developing talent

    Agility and continuous improvement

    • The agile manager
    • Managing operations
    • The P-O-L-C framework

    Positioning yourself as a manager

    • Authoritative vs. authoritarian
    • Defining authority
    • Exercising authority as a manager

    Problem resolution

    • The general framework for problem resolution

    Decision making

    • Decision-making strategies
    • Choosing the right approach
    • The 8 principles of persuasion

    Managing priorities

    • How do managers spend their time?
    • The urgent-important matrix
    • Effective priority-setting

    Action plan

    • Applying what I've learned

Effective Manager 2 : Building leadership skills and mobilizing your team


    Implementing change

    • The change process
    • Reactions to change
    • Optimizing change management

    Leadership

    • Myths and realities about leadership
    • Foundations of leadership
    • Continuous improvement in leadership

    Situational leadership

    • Hersey and Blanchard's situational leadership model
    • Using social desirability as a strategy for influence

    Motivation

    • The Epstein Motivation Competencies Inventory
    • What is motivation?
    • Needs and the hierarchy of needs
    • An equation for satisfying needs
    • Motivating and demotivating factors
    • Career anchors
    • Non-monetary recognition

    Teamwork

    • Must-haves of effective teams
    • The four stages of team development
    • Key factors for optimal team functioning

    Engagement

    • The conditions for engaging a group
    • What is mobilization?
    • How engagement impacts performance
    • The pillars of engagement
    • Engaging your team in 6 steps

    Action plan

    • Applying what I've learned

Effective Manager 3 : Communicating and giving feedback


    The foundations of communication

    • How the communication process works
    • Components of active listening
    • Components of a verbal message
    • Adapting the content of your message to the listener
    • Delegating
    • The four major communication systems
    • Communication styles and their main characteristics
    • Adapting your approach to people with different communication styles

    Management-specific communication challenges

    • Maintaining civility in the workplace
    • Endorsing messages from upper management
    • Asserting without attacking

    Managing presentations and meetings

    • Delivering interesting and inspiring presentations
    • Managing meetings
    • Planning meetings
    • Structuring meetings
    • Roles
    • Strategies for successful meeting management

    Feedback: potential and limits

    • Why provide feedback?
    • The limits of feedback
    • Stages of intervention
    • What to include in feedback

    Feedback approaches

    • Direct feedback
    • Deferred feedback
    • Diagrams of feedback models
    • Questioning techniques for employee empowerment

    Managing difficult interactions

    • Difficult employees and employees facing difficulties
    • Having courageous conversations
    • Managing resistance

    Action plan

    • Applying what I've learned
Gary Blainey

Gary Blainey

CRHA, ACC coach certifié ICF

Gary est conseiller en ressources humaines agréé CRHA ainsi que coach certifié ACC de L’International Coaching Fédération (ICF). Son parcours professionnel l’a amené à se diriger vers la gestion des ressources humaines où il a œuvré principalement en développement organisationnel et formation dans les secteurs publics, parapublics et privés. Ce cheminement professionnel, lui a permis d'acquérir une très solide expérience dans la mise sur pied et la diffusion de programmes de formation axés sur le développement de compétences et l’accompagnement individuel auprès de gestionnaires et du personnel.

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